Your customer support is excellent;, and my bike is back up and going again. A pedal and crank replacement on the left side was required and the material was shipped to me quickly and was very fairly priced. When I got the left side crank and pedal they were different than the right side and the real problem was the new rank was over an inch shorter. It turned out that the pedals and ranks for my bike had been redesigned, and Vanswe Fitness quickly shippd the right side replacements to match, and after the installation I found it to be quite an improvement. I also needed a replacement seat back and one was shipped to me at no charg3 and all I had to do was pay freight. Very pleased with this organization and their customer suport people.