WARRANTY & RETURNS

Vanswe Fitness Warranty and Returns

Thank you for shopping at Vanswe Fitness. If you are not entirely satisfied with your purchase, we are here to help.

Vanswe Fitness Warranty

All products are warranted free of manufacturer defects for one year from invoice date, unless noted on the website's specific product page. No other warranty, written or implied, exists.

Warranties on products not manufactured by Vanswe Fitness will be observed in accordance with the manufacturer's warranty.

 

Vanswe Fitness Returns

Return Window

You have 30 Days to return your order for a refund or replacement(Please note that products labeled “Non-refundable After Unpacking” in the description section of the product page are not applicable for returns).

Non-refundable Cases

Vanswe accepts most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund: 

1. Products that have exceeded the 30-day return window.
2. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).
3. Scratches or other minimal damage that do not affect the overall functioning of the product being discovered after the product has been partially or completely assembled.
4. 4. Products labeled “Non-refundable After Unpacking” in the description section of the product page.

Fees Assumed by You

1. For returns involving non-manufacturer defects, the following THREE fees will be assumed by you:

 1.1 Return Postage

The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing.

 1.2 Original Shipping Fee 

We will deduct the shipping fee from your final refund total. The original shipping fee based on the actual charge of shipping carrier.

1.3 Restocking Fee

We will deduct a restocking fee of 10% of the sale price from the final refund amount.

NOTE:

1. The weight refers to the one shown on the carrier's website.
2. For products shipped in multiple packages, the shipping fee will be the sum of the shipping fees of all separated packages together.
3. Returns that are typically categorized under “non-manufacturing defects” include but are not limited to:

3.1 Return(s) exclusively because of damage to the outer packaging.

3.2 Return(s) caused by duplicated orders.

3.3 Return(s) caused by cancellation request(s) sent after the order has been shipped.

3.4 Return(s) caused by inaccurate shipping address provided upon order placement.

3.5 Return(s) not based on the product having a manufacturer’s defect and simply due to the customer’s personal preference.

 Return Process

*Step One: Contact VansweFitness

Please contact us before returning the product(s) in question. For any returns that have been conducted without contacting us beforehand, we reserve the right to reject the returns and refuse to complete any services or accommodations associated with our Return Policy.

*Step Two: Send photos with details of the product issue included

For issues involving a manufacturing defect, if specific photos and details are provided we will be able to process a solution more quickly for you. 

 *Step Three: After return confirmed, arrange the return shipment

1. Returned product(s) MUST be packed in the same condition as received. Additionally, the product(s) MUST be returned in its original packaging. NOTE: We conduct through inspections of all returned products; any additional physical damage found that was not specified by the customer may result in the returned product(s) being disqualified from receiving refund or replacement.
2. Please keep the return tracking number you receive following mailing your product(s) to our address and promptly send it to us via email so we may offer you further assistance in the event of any unforeseen issues arising during the return transit process.

 

 *Step Four: Refund 

We will process the refund within 5 business days after the returned product(s) is received.