3–5 business days
Orders are shipped from Vanswe warehouses in New Jersey and California. Timing depends on destination and carrier conditions.
Get in Touch with Vanswe – Customer Support & Inquiries
Whether you are choosing equipment, tracking an order, assembling a product, or requesting service, start with the support path that best matches your question.
Vanswe Customer Support
How can we help?
Contact our support team directly or use the self-service links below for faster access to order tracking, manuals, warranty information, and product guidance.
Phone(855) 668-0888
Emailsupport@vanswefitness.com
Business HoursMon–Fri · 9 AM–5 PM PST
After HoursResponse within 24 hours
Start with the right destination
What do you need help with?
These links may answer your question immediately. If you still need help, email the support team with the details listed below.
01
Track an Order
Check the latest shipment status and tracking information.
Check Order Status → 02Assembly & Manuals
Find downloadable instructions for supported Vanswe equipment.
Open the Manual Center → 03Missing or Damaged Parts
Send your order number, model, part details, and clear photos.
Email the Parts Team → 04Warranty & Returns
Review current coverage, eligibility, exclusions, fees, and return steps.
Read the Current Policy → 05Warranty Registration
Register an eligible Vanswe product using the current online page.
Register Your Product → 06Vanswe Fitness App
Find the current iOS and Android download options for compatible products.
Visit the App Page →Help us help you faster
Include the right details in your message
A complete first message reduces follow-up questions and helps the support team identify the correct order, product, and part.
Order numberFound in the order-confirmation email
Product modelFor example, RB407 or GYM-WORTH 2000
Part numberUse the number shown in the manual, if available
Photos or videoShow the product, packaging, label, or issue clearly
What happenedDescribe when the issue began and what you tried
Current shipping addressInclude it when requesting replacement parts
Shipping & delivery
Quick answers about your shipment
Many delivery questions can be resolved by checking the tracking email and confirming whether the order was shipped in multiple packages.
Check your shipping email
Tracking details are sent after shipment. You can also use the order-status page or sign in to view your orders.
Packages may arrive separately
Some products ship in two or three packages. Allow one or two additional days for the remaining packages before reporting one as missing.
Before returning equipment
Contact Vanswe before shipping a return
Do not send equipment back without first contacting the support team. Return eligibility, shipping costs, restocking fees, original-packaging requirements, and warranty periods vary by situation and product category.
Review Warranty & Return Terms →Pre-purchase help
Choosing a recumbent bike?
Compare fit ranges, capacity, resistance, arm movement, and recommended use before contacting support with a model-specific question.
Home strength equipment
Planning a strength setup?
Confirm room dimensions, ceiling height, equipment footprint, included attachments, and current specifications before ordering.
Explore All Equipment →Frequently Asked Questions
When should my order arrive?
Vanswe currently ships from warehouses in New Jersey and California. Delivery typically takes three to five business days depending on your location and carrier conditions.
Where can I find my tracking number?
Tracking information is emailed after the order ships. You can also check the order-status page or sign in to your Vanswe account and view the relevant order.
Why did I receive only one package?
Some large fitness products ship in two or three separate packages. The packages may travel through different carrier routes and arrive on different days. Allow one or two additional days before contacting support about a missing package.
What should I send if a part is missing or damaged?
Email your order number, product model, part number if known, a short description, clear photos or video, and your current shipping address. Keep the packaging until the support team confirms the next step.
Can I ship a return without contacting support?
No. Contact Vanswe before returning equipment. Unapproved returns may be rejected, and the current policy includes eligibility rules, packaging requirements, exclusions, shipping charges, and possible restocking fees.
When will customer service respond?
Business hours are Monday through Friday, 9 AM–5 PM Pacific Time. Vanswe’s current service information states that messages received outside business hours will receive a response within 24 hours.
Still need help?
Contact Vanswe Customer Support
611 Wilshire Blvd Suite, 900 PMB1054 · Los Angeles, CA 90017 · United States
Mon–Fri · 9 AM–5 PM PST
Delivery estimates, support hours, product specifications, warranty coverage, and return terms can change. Refer to the current order, product, and policy pages for the terms that apply to your purchase.